Orders & Shipping

How do I place an order?

To place an order, select the SPACURO decorative piece you would like to purchase, review the available details, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your SPACURO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• Additional details that may help us understand the issue

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does SPACURO offer?

SPACURO offers a curated collection of natural decorative pieces inspired by organic textures, traditional craftsmanship, and timeless home aesthetics.

Our collection includes:

• Shell Decor
• Rattan Decor
• Bamboo Decor
• Natural decorative accessories
• Nature-inspired home accents

Available products may change as new collections and designs are introduced.

Are SPACURO products made with natural materials and unique finishes?

Materials, textures, colors, craftsmanship details, and finishes may vary depending on each product.

Because many SPACURO pieces feature natural materials and artisan-inspired designs, slight differences in:

• Shape
• Texture
• Color
• Surface details
• Natural patterns
• Handcrafted characteristics

may occur between individual products or production batches.

These unique variations are part of the natural beauty and character of each decorative piece and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, textures, proportions, and decorative details as accurately as possible.

However, actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Natural material characteristics
• Handmade or handcrafted details
• Production variations

Please review the individual product page for specific product information before purchasing.

How should I care for SPACURO decorative pieces?

For most SPACURO products:

• Handle decorative pieces carefully.
• Avoid strong impact, dropping, or excessive pressure.
• Keep products clean and dry.
• Use a soft cloth for gentle cleaning when appropriate.
• Avoid harsh chemical cleaners.
• Keep natural materials away from excessive moisture.
• Follow any product-specific care instructions provided with your item.

Can SPACURO products be used outdoors?

Unless a product page specifically states otherwise, SPACURO decorative pieces are designed primarily for indoor spaces.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals

Any outdoor-use recommendation applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to natural materials, craftsmanship methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications.

Natural Material & Craftsmanship Information

Do natural materials have slight variations?

Yes. Natural materials such as shells, rattan, and bamboo may have unique variations in texture, color, shape, and surface details.

These differences are natural characteristics that make each piece unique and contribute to the authentic beauty of the product.

Are SPACURO products handmade?

Some SPACURO products may feature handcrafted-inspired designs or natural material details.

Due to the characteristics of natural materials and craftsmanship processes, individual pieces may have subtle differences that enhance their uniqueness.

How should I display natural decorative pieces?

SPACURO decorative pieces are designed to complement various interior styles.

For the best presentation:

• Place products in a clean and suitable environment.
• Avoid areas with excessive humidity or direct heat.
• Consider the surrounding colors, textures, and lighting when arranging your decor.
• Follow product-specific recommendations where provided.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does SPACURO offer a warranty?

Eligible SPACURO products may be covered by limited product support or warranty coverage for qualifying issues related to materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our product support information.

What should I do if my product develops a problem?

If your SPACURO product experiences an issue, please avoid attempting repairs or modifications that may affect the product condition.

If the problem continues, please contact:

Email: service@spacuro.com

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

SPACURO does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• Decorative details
• Care instructions
• Recommended usage
• Included accessories

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or textures look different in person?

Yes. Product colors, textures, and natural details may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Natural material characteristics
• Manufacturing processes

We aim to represent each product as accurately as reasonably possible.

Do decorative pieces have identical details?

Not necessarily.

Products featuring natural materials, textured surfaces, handcrafted-style elements, or organic designs may show slight differences between individual pieces or production batches.

These variations are considered normal characteristics of natural decor and contribute to the uniqueness of each SPACURO product.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, or product usage, please contact us:

Email: service@spacuro.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: SPACURO

Website: spacuro.com

Legal Entity:
Haikou Aiyingyong Technology Co., Ltd.

Registered Address:
Room 209, Building 3, Jinshan Residential Community, No. 88 Haiken Road, Haiken Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAE9BU2Y34

Customer Support Email:
service@spacuro.com

SPACURO — Natural Decor Inspired by Timeless Beauty.

Discover curated natural designs, handcrafted-inspired details, and timeless decorative collections from SPACURO.