Contact Us
At SPACURO, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, order details, shipping updates, returns, damaged or incorrect items, or general questions about our natural home decor collection, our customer care team is here to assist you.
For inquiries regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.
1. Customer Support by Email
Email: service@spacuro.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or concern
- Clear photos, where relevant
- Additional details that may help us better understand your request
Providing these details allows our team to review your inquiry more efficiently and provide the most suitable assistance.
2. Customer Support Hours
Customer Support Email:
service@spacuro.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of increased inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product care guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product materials and specifications
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts.
4. Product Support
SPACURO offers a curated collection of natural decorative pieces, including Shell Decor, Rattan Decor, Bamboo Decor, and other nature-inspired home accessories designed to bring warmth, texture, and timeless beauty into modern living spaces.
If you need assistance with a product, our customer care team can help with questions regarding:
- Product dimensions
- Materials and craftsmanship
- Colors, textures, and finishes
- Product care recommendations
- Included accessories
- Product variations
- Recommended placement and usage
- General product questions
Because each decorative piece may feature unique natural characteristics, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
SPACURO welcomes inquiries from retailers, distributors, interior designers, hospitality businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@spacuro.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company name
- Market or region
- Expected order volume
- A brief description of your inquiry
6. Corporate Information
Brand: SPACURO
Website: spacuro.com
Legal Entity:
Haikou Aiyingyong Technology Co., Ltd.
Registered Address:
Room 209, Building 3, Jinshan Residential Community, No. 88 Haiken Road, Haiken Subdistrict, Longhua District, Haikou City, Hainan Province, China
Unified Social Credit Code:
91460000MAE9BU2Y34
Customer Support Email:
service@spacuro.com
spacuro.com is owned and operated by Haikou Aiyingyong Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From selecting the perfect decorative piece for your space to receiving and enjoying your order, SPACURO is dedicated to providing a clear, convenient, and reliable shopping experience.
If you have any questions, please contact us at:
Email: service@spacuro.com
Thank you for choosing SPACURO.
SPACURO — Natural Decor Inspired by Timeless Beauty.